Ordering, delivery, returns and warranty

Checkout is run by Shopify Payments. Prices are in US dollars and include no tax for international orders; duties and import fees are charged by your own customs office, not by us.

• Payment — card details are handled by Shopify Payments and never stored on our servers.
• Order changes — email us before the parcel ships and we can usually amend the address or cancel.
• Confirmation — an order summary and tracking number are emailed as soon as the parcel leaves the warehouse.

Orders are packed within 1–2 business days. Orders placed before 2:00 PM EST on a weekday usually ship the same day.

• United States — standard 5–7 days, express 2–3 days, free standard shipping over $29.
• International — 7–15 business days depending on destination and carrier.
• Customs — any duty or import tax charged on arrival is the recipient's responsibility.

You have 30 days from delivery to request a return. Tell us before you post anything back so we can give you the return address and a reference number.

• Condition — unused, undamaged, in the original packaging, with proof of purchase.
• Not returnable — essential oils, opened aroma products and used diffusers, unless faulty on arrival.
• Faulty on arrival — contact us within 48 hours with photos or a short video; we replace or refund.
• Refunds — issued to the original payment method within 5–10 business days of inspection.

Every diffuser carries a 12-month limited manufacturer warranty from the date of purchase, separate from the 30-day return window.

• Covered — the nebulising pump and nozzle, the control board, and the power supply.
• Not covered — normal wear, damage from drops or water ingress, and use with non-compatible oils.
• How to claim — email your order number, the model, and a short video of the fault.